A step-by-step guide to installing a smart meter for your business

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Smart metersare a great way for house­holds and businesses to monitor energy usage and take control of their bills. This can poten­tially save energy and money while reducing UK PLC’s impact on the planet.

To date, over 33 million smart meters have been installed in homes and businesses across the UK, with many business owners requesting smart meters every month. The deadline for the rollout is December 31, 2025.

Smart meters enable accurate billingThis means your business only has to pay for the energy it actually uses. This could help your business stay in control of your energy bills. Even better, smart meters send gas and electricity readings directly and securely to your supplier, so you don’t have to — and tick an item off your busy to-do list!

If you want to install a smart meter, you will first need to speak to your energy provider and confirm your company’s suitability. After confir­mation, follow the standard step-by-step instal­lation process described below.


3 Ways a Smart Meter Can Help You ScaleA smart meter can help you cope with rising energy prices by improving the accuracy of your bills and helping you better manage your energy consumption


#1 – Ask your energy supplier or broker what they offer

To begin the process, two points of contact must be chosen. First, talk to your landlord and ask them if they plan to install smart meters in your building. If not, discuss the options for doing so. If you pay bills directly to your supplier, you can apply for a smart meter without notifying your landlord unless your contract states otherwise.

If you’re thinking about switching providers, it may be worth changing providers before purchasing a smart meter to make the process smoother.

Speak to an energy broker or contact your energy supplier directly who will explain your options to you.

You may also have been contacted by your supplier about purchasing a smart meter without you having to ask.

#2 – Schedule an appointment for installation

Your energy supplier will arrange a date and time for instal­lation, just as you would with a plumber or electrician. They usually manage to avoid peak times and agree on a suitable date. Many plumbers can also visit you outside of normal working hours. So feel free to ask us if this is the best solution for you. An installer will never appear unexpectedly.

#3 – Be there to let your plumber in

Make a note of your time slot and remember to be present when you call, especially if you have scheduled an after-hours instal­lation. The duration of the appoint­ments varies, but as a rule of thumb, each meter takes about an hour to assemble. The power supply will be inter­rupted for a short time, but you must be present during the instal­lation.

Make sure you know where the current meters are located and take steps to ensure they are acces­sible to the installer.

#4 – Start realizing the benefits of your smart meter

Once your smart meter is up and running, it’s time to take control. Your installer will show you how the smart meter works on site and answer any questions you have during the visit.

If you’re up to date, it’s important to take advantage of the benefits of a smart meter. If you have access to it, you can use it to track periods of high energy consumption and share your findings with people around you. This way you can work together to control energy consumption, saving time, energy and money.

With over 60 percent of small business owners saying they take on too many roles in their business, any oppor­tunity to cross something off your to-do list is welcome. By using a smart meter, your energy data is sent directly to your supplier, elimi­nating the need for manual meter readings.

Sounds good? Why request a smart meter for your business today? The benefits to your business could be signif­icant.

In short: Smart Meter FAQs

How do smart meters help reduce energy consumption?

Intel­ligent measuring devices show you the monetary costs of your energy consumption almost in real time. Based on this infor­mation, many people change their behavior to reduce their energy consumption.

What should I do if I don’t own my property but pay the energy bills directly?

You may want to get your landlord’s permission before agreeing to any work, especially if this is stipu­lated in your contract.

I’m not sure who our energy supplier is as we always use a broker to get the best deal for our business. What do we do in this situation?

Contact the energy broker who referred you to your current energy supplier and they will be able to provide you with infor­mation. If the broker does not know immedi­ately, he will contact the energy supplier on your behalf, as this is one of the services that energy brokers offer.

Can I change how often my measure­ments are taken?

Your smart meter measures either every half hour, once a day or once a month. Different providers have different standard read frequencies, and you can choose which you prefer. The half-hourly frequency gives you the most detailed infor­mation about your company’s energy consumption.

Now that market-wide half-hourly billing (MHHS) has been intro­duced, customers who have their smart meter installed will have their energy usage data shared every half hour by default.

Is my smart meter safe?

Smart meters have been developed in collab­o­ration with the government and GCHQ to ensure the security of your business data. Smart meters do not use the internet and have their own closed, dedicated commu­ni­ca­tions system. Smart meters are designed to ensure best safety practices are taken into account at every stage.

Why are calcu­la­tions more accurate?

Because smart meters provide accurate readings, once your smart meter is installed, all of your future energy bills will be calcu­lated based on your usage rather than an estimate. Smart meters give you clarity about your bills and take the guesswork out of it.

Please note:

• Smart meter and in-home display eligi­bility may vary

• Consumers need to take action to achieve cost saving benefits

For more infor­mation on the benefits of installing a smart meter in your workplace, visit Smart Energy GB at smartenergyGB.org.

This article is part of a paid infor­mation campaign for Smart Energy GB.

The study was conducted by OnePoll for Smart Energy GB between February 14 and 19, 2024 and surveyed 500 GB small business owners who have started their own business.

More about smart meters

Every­thing you need to know about smart meters for your business – A smart meter is more environ­men­tally friendly and can save your business time and money — here’s how to get it

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